FAQs for Hoof Prints

You choose your favorite photo to upload via the input field on the HoofPrint  Product Page. We accept JPGs. and PNGs, For best results, use high-resolution images (at least 300 DPI).

• High Contrast: Clear distinction between the subject and the background.
• Good Lighting: Shadows and texture on the horse help define the muscles, so avoid flat or overly dark lighting. Outside lighting is best with the sun behind the camera.
• High Resolution: The clearer the photo, the more detailed your model will be. Most modern smartphone cameras work well.
• For a horse standing alone: can be with or without tack.  A direct side angle is the best. 90% to the horse, where you can see nose to tail with nothing in the way in front.  No lead ropes will show up. Ears up are always good 😊
• For a horse in action: Trotting, walking, and cantering are all workable. Side angle nose to tail and all 4 legs visible. If the front and/or back hoofs are touching, it won’t work; space between the legs is important.  Mane and tail can have movement, but not excessively.
• For a horse with a rider: Standing is the most reliable, with hands touching or on top of the mane. Reins can be a challenge and may not always be rendered reliably yet. Small turns of the head are fine.
• Action shots: Jumping, barrel racing, etc., is fun! But the picture should be an evenly balanced shot – Crest releases and no jumping ahead if possible. Minimal jump standards in the picture work best as they don’t block the shot.
• Cantering, trotting, poles, and walking work well. Low hands, sitting deep in the saddle.

Yes! Upon request, we will provide you a proof of your model for approval before we begin production.

We use premium PLA that is durable and available in a variety of colors and finishes.

Custom 3D-printed items typically take 5-7 business days to produce, plus shipping time. Rush orders may be available—contact us for details

Currently, we ship within the United States and Canada. International shipping may be available for select items—please contact us.

Because each item is custom-made to your specifications, we cannot accept returns unless the product is defective or damaged. Please review your design carefully before ordering.

We stand behind our quality. If your item arrives damaged, contact us within 48 hours with photos, and we'll send a replacement.

Absolutely! If you need assistance with your customization or have a special request, reach out to our team, and we'll help bring your vision to life.

Not at this time. Our process only works with a horse alone or with a rider.

Yes, we do! HoofPrints make a wonderful gift.  Follow the link on our home page or choose Gift Certificate from Horse Products.